Terms of service

TERMS OF SERVICE

ASHA MALL

Effective Date: [25.02.2026]
Last Updated: [25.02.2026]

1. ACCEPTANCE OF TERMS

Welcome to ASHA MALL (“Company”, “we”, “us”, or “our”).

By accessing, browsing, or purchasing from www.ashamall.com (the “Site”), you agree to be legally bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you must not access or use the Site.

We reserve the right to modify these Terms at any time without prior notice. Continued use of the Site constitutes acceptance of updated Terms.

2. ELIGIBILITY

By using this Site, you confirm that:

You are at least 18 years of age, or
You are using the Site under supervision of a parent/legal guardian.

We reserve the right to refuse service to anyone at any time for any reason.

3. ACCOUNT RESPONSIBILITY

If you create an account:

You are responsible for maintaining confidentiality of your login credentials.
You are responsible for all activities under your account.
We are not liable for unauthorized use of your account.

We may suspend or terminate accounts suspected of fraud, misuse, false information, or unlawful activity.

4. PRODUCTS & PRICING

We make every effort to ensure accuracy in product descriptions, pricing, and availability. However:

Errors may occur.
We reserve the right to correct pricing errors.
We may cancel orders placed with incorrect pricing.

If payment has already been processed, a full refund will be issued.

All prices are in Indian Rupees (INR) unless stated otherwise.

Prices are subject to change without notice.

5. ORDER ACCEPTANCE & CANCELLATION

Your order is an offer to purchase. We reserve the right to:

Accept or reject any order
Cancel orders due to stock limitations
Cancel suspected fraudulent transactions
Cancel bulk/commercial resale orders
Request additional verification before processing

We are not obligated to fulfill every order placed on the Site.

6. PAYMENTS & FRAUD PROTECTION

Payments are processed via secure third-party gateways.

By making a purchase, you confirm:

You are authorized to use the selected payment method.
The billing details provided are accurate.

We are not liable for:

Card fraud
Unauthorized transactions
Payment gateway technical issues

If fraud is suspected, we may suspend processing and cooperate with authorities.

7. SHIPPING & DELIVERY

Orders are processed after payment confirmation.
Payment confirmation may take 24–48 hours.
Estimated shipping timelines are provided on product pages.
Delays may occur due to logistics partners, weather, strikes, or force majeure events.

We are not liable for:

Courier delays
Incorrect address provided by customer
Failed delivery attempts

Additional re-delivery charges may apply if incorrect information is provided.

Risk of loss transfers to the customer upon delivery.

8. RETURNS & REFUNDS

Returns and refunds are governed by our separate Return & Refund Policy.

We reserve the right to:

Reject returns that do not meet eligibility criteria
Deduct shipping or restocking charges (if applicable)
Refuse refund claims made beyond allowed timelines

9. PRODUCT DISCLAIMER

Certain products may carry manufacturer warranties. We do not independently guarantee manufacturer claims.

To the fullest extent permitted by law:

Products are provided “AS IS” and “AS AVAILABLE.”
We do not guarantee uninterrupted, error-free use.
We are not responsible for misuse of products.

Customers are responsible for ensuring product suitability before purchase.

10. LIMITATION OF LIABILITY

To the maximum extent permitted under Indian law:

ASHA MALL shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of data
Emotional distress
Third-party claims

Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

11. FORCE MAJEURE

We are not liable for delays or failure to perform due to events beyond our control including:

Natural disasters
Flood, fire, earthquake
Pandemic
Government restrictions
War, civil unrest
Supply chain disruptions

12. INTELLECTUAL PROPERTY

All content on this Site including:

Logos
Designs
Images
Text
Product descriptions
Graphics
Software

is the property of ASHA MALL and protected under Indian and international copyright laws.

You may not:

Copy
Reproduce
Resell
Republish
Modify
Distribute

without written permission.

13. PROHIBITED USE

You agree not to:

Use the Site for unlawful purposes
Attempt hacking or data extraction
Upload malicious software
Interfere with website security
Conduct resale without permission

Violation may result in legal action.

14. INDEMNIFICATION

You agree to defend and indemnify ASHA MALL and its directors, employees, and affiliates against any claims, losses, damages, liabilities, or expenses arising from: