Shipping policy

SHIPPING POLICY

ASHA MALL

Effective Date: [25.02.2026]
Last Updated: [25.02.2026]

IMPORTANT NOTICE

This Shipping Policy is subject to change at any time without prior notice. Customers are advised to review this page periodically before placing an order.

1. SHIPPING COVERAGE

We currently ship within India only, subject to serviceability of your pin code by our logistics partners.

We have partnered with reputed national courier companies to ensure safe and timely deliveries. However, delivery timelines depend on third-party logistics operations.

If your pin code is not serviceable, we reserve the right to cancel the order and initiate a refund.

2. ORDER PROCESSING TIMELINE

  • Orders are typically processed within 2–3 Business Days from order placement.
  • Processing time begins after successful payment confirmation.
  • Orders are not processed on:
  • Sundays
  • Public holidays
  • During regional, national, or political disturbances
  • Cash on Delivery (COD) orders require additional confirmation via WhatsApp or phone call. Orders may be cancelled if confirmation is not received within 24 hours.

Order processing time is separate from delivery time.

3. CUSTOMER RESPONSIBILITY

The customer is responsible for:

  • Providing accurate name, address, and contact number
  • Ensuring availability at delivery location
  • Accepting delivery within courier attempt window

ASHA MALL shall not be responsible for:

  • Delays due to incorrect address
  • Failed deliveries due to customer unavailability
  • Additional re-delivery charges
  • Orders returned due to refusal or non-response

4. SHIPPING CHARGES

Free Shipping

Orders above ₹1999 qualify for free standard shipping (Prepaid orders only).

Standard Shipping Charges (Orders Below ₹1999)

Order Value Shipping Charge
₹1 – ₹499 ₹100
₹500 – ₹999 ₹100
₹1000 – ₹1499 ₹100
Cash on Delivery (COD)

  • COD available for orders up to ₹19,999.

  • Additional COD convenience fee: ₹100

  • COD Shipping Charges:

Order Value COD Charge
₹1 – ₹1999 ₹50
₹2000 – ₹3999 ₹100
₹4000 – ₹7999 ₹200
₹8000 – ₹15999 ₹400
₹16000 – ₹19999 ₹500

COD may not be available for certain pin codes or high-risk areas.

ASHA MALL reserves the right to disable COD for customers with previous failed deliveries or suspicious activity.

5. SHIPPING OPTIONS

1️⃣ Standard Shipping
  • Estimated delivery timeline: 5–7 Business Days
  • Delivered primarily via road transport
  • Timeline may vary depending on location

Delivery timelines are estimates and not guaranteed.

2️⃣ Express Shipping (Prepaid Only)
  • Available for selected products and selected pin codes
  • Estimated delivery timeline: 3–4 Business Days
  • Uses hybrid road & air logistics
  • Premium service charges range from ₹199 to ₹500
Important Terms (Express Shipping)
  • Delivery timeline is estimated (72–96 business hours for major cities).
  • Timelines are not guaranteed.
  • No refunds or compensation will be provided for delays.
  • Express shipping charges are non-refundable.
  • COD is not available for Express Shipping.

6. DELIVERY ATTEMPTS & RTO (RETURN TO ORIGIN)

Courier partners generally attempt delivery 2–3 times.

Orders may be returned to origin (RTO) due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept delivery
  • Non-confirmation of COD order

In such cases:

  • Only product value will be refunded.
  • Shipping charges, COD charges, and payment gateway fees are non-refundable.
  • Repeat RTO customers may have COD permanently disabled.

7. FORCE MAJEURE

We are not liable for delays or failure to deliver due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Floods, fire, earthquakes
  • Strikes or labour disruptions
  • Government restrictions
  • Pandemic-related lockdowns
  • Political unrest
  • Transport disruptions

8. RISK OF LOSS

Risk of loss and title for products pass to the customer upon delivery confirmation by the courier partner.

Once marked delivered, any dispute must be raised within 48 hours.

9. DAMAGED SHIPMENTS

If you receive a damaged package:

  • Record a clear unboxing video.
  • Notify us within 48 hours of delivery.
  • Provide photo and video evidence.

Claims without proper proof may not be accepted.

10. ADDRESS MODIFICATIONS

Address changes after dispatch are not guaranteed and may incur additional charges.

We reserve the right to cancel orders where delivery appears unserviceable.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

ASHA MALL shall not be liable for:

  • Courier delays
  • Delivery failures beyond our control
  • Indirect or consequential damages
  • Loss of profits or business

Our maximum liability shall not exceed the order value paid.

12. CONTACT INFORMATION

ASHA MALL
Chanduram Road, H No.335, Janta Chowk, Main Bazaar, Jaripatka, Nagpur(MH) - 440014

Email: support@ashamall.in
Website: www.ashamall.in