Refund policy

RETURN & REFUND POLICY

ASHA MALL

Effective Date: (25.02.2026)
Last Updated: (25.02.2026)

IMPORTANT NOTICE

This policy is subject to change at any time without prior notice. Customers are advised to review this page periodically before making a purchase.

At ASHA MALL, we strive to ensure customer satisfaction while maintaining fair usage standards to prevent misuse of our return system.

1. 7-DAY RETURN WINDOW

We offer a 7-day return window from the date of delivery for eligible products.

Return eligibility may vary depending on product category. Please refer to the specific product page before initiating a return.

ASHA MALL reserves the right to deny returns that do not meet eligibility conditions.

2. ELIGIBILITY CONDITIONS FOR RETURNS

To qualify for a return:

  • Product must be unused and unwashed
  • Product must be in resellable condition
  • All original tags, packaging, manuals, accessories must be intact
  • Packaging must not be damaged, opened, or tampered with
  • Proof of purchase (order ID/invoice) is mandatory
  • All free/promotional items must be returned
  • Product must be securely packed to prevent transit damage

If any of the above conditions are not met, the return may be rejected.

3. MANDATORY PHOTO & VIDEO VERIFICATION

To prevent misuse and fraudulent claims:

  • Clear images of the product must be uploaded.
  • A clear unboxing or issue explanation video may be required.
  • Detailed explanation of the issue must be provided.

Incomplete documentation may result in rejection of the return request.

4. RETURN METHODS

We offer two return options:

A. Doorstep Pickup

  • Available in most serviceable locations in India.
  • A ₹250 reverse pickup fee will be deducted from the refund amount.
  • Pickup availability depends on courier partner serviceability.

B. Self-Ship

If reverse pickup is unavailable at your pin code, or you prefer to ship it yourself:

  • You must courier the item to our designated warehouse address.
  • We recommend using a trackable shipping method.
  • ASHA MALL is not responsible for lost or damaged self-shipped returns.
  • Refund timelines begin only after we receive and inspect the product.

5. REFUND OPTIONS

Refunds are processed only after the returned product passes Quality Check (QC).

1️⃣ Store Credit (Fastest Option)
  • Issued within 24–48 hours after successful QC.
  • Valid for future purchases on ashamall.com.
  • Non-transferable and cannot be encashed.
2️⃣ Refund to Original Payment Method
  • Initiated after successful inspection.
  • Estimated processing time: 7–10 business days.
  • Processing time may vary depending on banks/payment gateways.
3️⃣ Refund via UPI (For COD Orders)
  • Processed after inspection approval.
  • Estimated timeline: 7–10 business days.

If a return fails QC, the product will be shipped back to the customer at their cost.

6. EXCHANGES

We do not process direct product exchanges.

If you need a different size or product:

  1. Initiate a return.
  2. Choose Store Credit for faster processing.
  3. Place a new order separately.

7. QUALITY CHECK (QC) POLICY

All returned items undergo a strict Quality Check process.

Returns may be rejected if:

  • Product shows signs of use
  • Product is damaged due to misuse
  • Packaging is incomplete
  • Accessories are missing
  • Product is returned in non-resellable condition

ASHA MALL’s QC decision shall be final and binding.

8. NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

The following product categories are non-returnable and non-exchangeable:

  • Bicycles
  • Trainers
  • Wheels
  • Floor Pumps
  • Frame Sets
  • Forks / Suspensions
  • Work Stands
  • Tool Kits
  • Car Racks
  • Wetsuits
  • Nutrition Items
  • Bike Cases / Bags
  • Sunglasses
  • Smartwatches
  • Spokes
  • Nipples
  • Pannier Racks
  • Display Stands
  • Small Parts
  • Refurbished Items

Additionally:

  • Items marked “Final Sale”
  • Hygiene-sensitive products
  • Customized or special-order products

cannot be returned.

9. DAMAGED / DEFECTIVE PRODUCTS

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.
  • Provide clear unboxing video proof.
  • Claims made after 48 hours may not be accepted.

Damage caused after delivery will not be eligible for return.

10. RETURN WITHOUT APPROVAL

We are not responsible for products sent back without prior return approval.

Unapproved returns may:

  • Be rejected
  • Not qualify for refund
  • Be returned to customer at their expense

11. REFUND DEDUCTIONS

We reserve the right to deduct:

  • Reverse pickup charges
  • Payment gateway charges (if applicable)
  • Handling/restocking charges (if applicable)
  • Shipping charges (non-refundable unless product is defective)

12. ABUSE OF RETURN POLICY

To prevent misuse:

We reserve the right to:

  • Refuse returns from customers with excessive return history
  • Block accounts suspected of return fraud
  • Take legal action in case of fraudulent claims

13. FORCE MAJEURE

We are not responsible for delays caused by:

  • Natural disasters
  • Strikes
  • Pandemic restrictions
  • Government orders
  • Courier disruptions

14. CONTACT INFORMATION

ASHA MALL
Chanduram Road, H No.335, Janta Chowk, Main Bazaar, Jaripatka, Nagpur(MH) - 440014

Email: support@ashamall.in
Website: www.ashamall.in